To Our Valued Customers:
Our thoughts are with those who have been affected by COVID-19. As our own community, and those around the world, are struggling with Coronavirus (COVID-19), we are closely monitoring updates and recommendations from the CDC and our local health officials.
We know you rely on us when emergencies happen and as always, we want to be here for you. While the risk is presently low for a majority of people, we have taken increased steps to ensure we can continue to serve you while protecting your health and the health of our technicians.
Enhanced Technician Protocol and Safety Measures
Drain Masters technicians use one-time-use, disposable shoe covers and gloves, and are taking precautions to clean tools and equipment.
Technicians, as well as our office staff, have been briefed on safety practices within our customers’ homes and on CDC’s recommendations for how we interact with one another.
Our employees are closely monitoring their own health. To date, there have been no reported cases of an employee exhibiting symptoms related to COVID-19. In the event there is any individual who is presenting symptoms or fear they may have been exposed, they will be self-quarantined, along with any employees they’ve been in contact with.
If we don’t shake your hand, we mean no offense. We just want to minimize the spread of germs to keep everyone healthy.
Your Home Hygiene
Home hygiene is always a top priority and especially when germs are likely to spread. It’s important to follow advice from the local health authorities. You can practice good home hygiene by:
Disinfecting and cleaning surfaces frequently.
Quickly resolving any sewage back-ups to prevent contamination of residences or places of business.
Other measures include:
Ensuring you have good air quality, sufficient supplies, and good communication with friends and family.
Our top priority is your health and safety and we will continue to be here to assist you. We also ask that if you have been exhibiting any symptoms related to COVID-19, and you have recently had service, to please call us so that we can help ensure the health and safety of our team members and other customers.
The Drain Masters Family